Undergraduate Diploma in Hospitality

The Undergraduate Diploma in Hospitality provides learners with a comprehensive understanding of the hospitality business and helps students build confidence as hospitality professionals by providing practical experience through a part-time work placement.

Learners will learn how to:

• Be accountable for their own learning in hospitality and the hotel industry
• Deal with various tasks within a hotel as requested
• Process guest reservations and manage room bookings efficiently
• Ensure correct use of the English language in various settings within hospitality
• Use effective language to collaborate with colleagues, superiors, and guests
• Collaborate with different departments within the operations division
• Professionally represent the hotel
• Guide tourists according to their needs and requirements
• Carry out effective decision-making and critical thinking skills at the workplace
• Handle a variety of hotel-related concerns and issues