Job summary
The System Administrator will manage CMBS’s Learning Management System (Moodle) and provide technical support to students, faculty and administration. The selected candidate will also be responsible for the configuration, management, monitoring and maintenance of our CRM platform (Zoho), content management system (WordPress), hosted messaging application (Microsoft Exchange) and web hosting services (such as Namecheap and Bluehost), and be able to work independently and in a team environment providing support.
Responsibilities
- Manage the learning management system
- Assist faculty and students through LMS administration, integration, training and support
- Exchange management, monitoring and maintenance
- DNS management
- Management of websites on online hosting
- Backups, monitoring and updating of systems
- Configuration and maintenance of SSL certificates
- Work collaboratively with faculty subject matter experts in the development and import of course content
- Develop and present training workshops and follow-up support for faculty on instructional tools
- Integrate current educational technologies to promote effective teaching strategies and improve student learning experiences
- Design online training modules, incorporating a variety of web design and instructional tools that include graphics, streaming video, and audio
- Configure, administer, maintain, update and document the LMS environment and plugins
- Respond to service tickets on inquiries and requests from users as escalated through the support process
- Monitor the Help Desk and Employee Transitions ticketing queues to manage priorities and assign tasks
- Coordinate marketing and communication on behalf of IT services to the business school
- Assist in general IT Services support and customer service through password resets, troubleshooting, and other general functions
- Maintain plugins or APIs with third-party applications
- Act as the business school’s Data Protection Officer (DPO)
- Knowledge of how to deploy and maintain an SQL Server
- Knowledge of how to make use of Amazon Web Service or Azure would be ideal
- Other duties as assigned
Education and/or experience
- Bachelor’s or higher degree in instructional design, instructional technology, education, technology or a related field, or an appropriate combination of education and experience
- Working knowledge of Learning Management System(s) (e.g. Moodle, Blackboard, Canvas, etc.)
- Two or more years of instructional design and/or LMS experience preferred
- Basic understanding of academic and computer technology
- Experience designing, developing and implementing programs of instruction, including web- and/or computer-based training
- Experience designing courses for an educational environment
- Experience teaching/taking courses in an online environment
- Ability to communicate in writing and verbally with both customers and vendors in support of resolving issues
- Ability to explain technical concepts in non-technical terms
- Customer service and solutions-oriented attitude
Position type
The successful candidate will work 40 hours per week on a full-time basis.
Salary range: €23,000-€27,400
Deadline to apply
Interested candidates are to apply by 10 June 2024
